Frequently Asked Questions
What is the difference between the Royal Blue High Octane 8-slot 4” pipe and the Yellow Premium 8-slot pipe?
The Royal Blue High Octane has a massive 17.25” of inlet per linear foot, it has been purpose built for home use and to be installed by hand.
Why should I use High Octane weeping tile?
How much water does the 4” pipe move?
How much water does the non-woven geo-textile fabric move?
What kind of rock should I use?
How deep should a french drain trench be and what degree slope?
The French Drain Man recommends a 14” minimum depth for the trench with a 2 degree slope to move water the fastest with the Baughman High Octane.
How are the shipping costs calculated and are there any hidden fees?
Depending on what you need and where it is being shipped to, it can cost as little as $50.
NOTE: ALL common carrier LTL shipments are quoted differently dependent on what is ordered and which carrier has the lowest price. All shipping charges are calculated and charged SEPARATELY once freight options have been agreed upon by the customer.
Tailgate Charges – We don’t automatically quote tailgate services. If you want this, you must request this before paying freight so we can check with the carrier to see if they offer it and what the additional cost would be.
Delivery Appointments – We don’t automatically quote for delivery appointments. If you want this, you must request this before paying freight so we can check with the carrier to see if they offer it and what the additional cost would be.
Where can I pick this up?
The pick up location address is in Burlington, Ontario.
Do you offer contractor pricing?
What is your Return Policy?
All returns must be approved and completed within 30 days of the purchase date.
If you are not fully satisfied with the product you received, please email the office at firstname.lastname@example.org with the details. The request should include name, address, invoice number, and items to be returned and why.
No product(s) purchased from French Drain Man Canada shall be returned to French Drain Man Canada without the written approval of French Drain Man Canada management and proof of purchase.
In the event such approval is obtained, 20% restocking charge shall be deducted from the refunded purchase price.
No product(s) will be accepted for return that has been used and must be merchantable and immediately ready for resale. Any return of product(s) to French Drain Man shall be the sole responsibility of the Customer, at Customer’s sole cost and expense, which includes shipping.
Ship items to: 4161 Morris Drive, Unit 4, Burlington, Ontario, Canada L7L 5l5.
You should expect to receive your refund within 30 days of giving your package to the return carrier. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
What if I have more questions?
4161 Morris Drive Unit 4 ,
Burlington, ONT L7L 5L5
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