Frequently Asked Questions

Why High Octane is the best weeping tile on the market ?

High Octane has over 17” of inlet per linear foot of pipe. It was purpose-built for yard drains, foundation drains, crawl spaces, and all draining situations where hand built systems are created. The inlets allow up to 240 gallons of water to be moved per linear foot per minute, and with it being made from virgin plastic it doesn’t compromise the overall strength and durability of the product long term. 

Why should I use High Octane weeping tile for my yard drain system ?

Yard drain systems are typically designed to have shorter runs of pipe to collect as much water as possible over a specific area. High Octane drainage tile was built for moving water fast when coupled with the right design. 

Standing water is a breeding ground for mosquitos and other bugs, as well it prevents the use of space for children and pets to play. 

How much water does the 4 Inch pipe move ?

The 4 inch pipe can move up to 240 gallons of water per linear foot per minute.

How much water does the non-woven geo-textile fabric move ?

The 4oz non-woven geotextile fabric can move 140 gallons per minute, per square foot when installed the French Drain Man way.

What kind of rock should I use ?

French Drain Man recommends using 1 inch – 3 inch round rock 

What are the trench dimensions recommended by French Drain ?

French Drain Man recommends trenches be a minimum 14 inch depth by 14 inch wide.

How is shipping determined ?

Rolls of pipe have to be shipped on pallets requiring freight rates based on postal code, dimension of pallet, and weight.

All items except pipe can be shipped in a box with real-time shipping rates based on the address of the ship-to location.

NOTE: ALL common carrier LTL shipments are quoted differently depending on what is ordered and which carrier has the lowest price. All shipping charges are added to the original quote request based on how many rolls of pipe are required to ship. 

French Drain Man receives quotes from 10 plus common carriers to get you the best rate as we always go with the cheapest rate posted. 

How is shipping determined ?

Rolls of pipe have to be shipped on pallets requiring freight rates based on postal code, dimension of pallet, and weight.

All items except pipe can be shipped in a box with real-time shipping rates based on the address of the ship-to location.

NOTE: ALL common carrier LTL shipments are quoted differently depending on what is ordered and which carrier has the lowest price. All shipping charges are added to the original quote request based on how many rolls of pipe are required to ship. 

French Drain Man receives quotes from 10 plus common carriers to get you the best rate as we always go with the cheapest rate posted. 

Where can I pick this up ?

1 – 2267 Industrial Street , Burlington, Ontario.

Do you offer contractor pricing ?

Yes. Please navigate to the Contractor page and fill out our form.

What is your Return Policy ?

All returns must be approved for return within 15 days of the purchase date.

If you are not fully satisfied with the product you received, please email the office at support@frenchdrainman.ca with the details. The request should include name, address, invoice number, and items to be returned and why.

No product(s) purchased from French Drain Man Canada shall be returned to French Drain Man Canada without the written approval of French Drain Man Canada management and proof of purchase.

In the event such approval is obtained, 20% restocking charge shall be deducted from the refunded purchase price.

No product(s) will be accepted for return that has been used and must be merchantable and immediately ready for resale. Any return of product(s) to French Drain Man shall be the sole responsibility of the Customer, at Customer’s sole cost and expense, which includes shipping.

Ship items to: 2267 Industrial Street Unit #1, Burlington, ON, L7P1A2

You should expect to receive your refund within 30 days of giving your package to the return carrier. However, in many cases, you will receive a refund sooner. 

What to do if my shipment is delivered damaged ?

In order to submit a damage claim with freight carriers, photos of the damaged shipment on the truck will be required. 

The customer will also need to have the driver make note of the damage on the bill of lading before signing to receive the shipment if you are keeping the shipment. 

The customer has the right to refuse the shipment on the basis of damaged goods and must make French Drain Man aware prior to any new shipment being sent. 

French Drain Man Canada will submit photos of pallet condition prior to being picked up for delivery AND the customer’s photos on the truck as mentioned above to the carrier for a damage claim.  

IF the customer doesn’t do this we have no recourse with the carrier for damage and the responsibility will be on the customer.  

When will my order ship ?

All Orders ship within 24 – 72  hours. All tracking information will be emailed to you once the carrier picks up the shipment. If you did not receive your tracking information please email us support@frenchdrainman.ca and we will respond accordingly. If we are waiting on material for your shipment, we will call or email you ASAP.

How do I get shipping for my order ?

All items marked SHIPPING QUOTE REQUIRED require a shipping quote. IF you have items that do not require a shipping quote then simply put your postal code and city in the proper spot at checkout and shipping options will appear for you to select. You do not pay for anything to see the shipping rates posted.e