Refund policy

All returns must be approved for return within 15 days of the purchase date.

If you are not fully satisfied with the product you received, please email the office at support@frenchdrainman.ca with the details. The request should include name, address, invoice number, and items to be returned and why.

No product(s) purchased from French Drain Man Canada shall be returned to French Drain Man Canada without the written approval of French Drain Man Canada management and proof of purchase.

In the event such approval is obtained, 20% restocking charge shall be deducted from the refunded purchase price.

No product(s) will be accepted for return that has been used and must be merchantable and immediately ready for resale. Any return of product(s) to French Drain Man shall be the sole responsibility of the Customer, at Customer’s sole cost and expense, which includes shipping.

Ship items to: 2267 Industrial Street Unit #1, Burlington, ON, L7P1A2

You should expect to receive your refund within 30 days of giving your package to the return carrier. However, in many cases, you will receive a refund sooner.