Shipping policy
# Shipping Policy
## General Information
We strive to provide transparent and reliable shipping services for all our customers. Our shipping methods and rates vary depending on the type of products ordered.
## Boxable Items
- Shipping rates for boxable items are automatically calculated at checkout based on:
- Package dimensions and weight
- Delivery destination
- Selected shipping speed
- Available shipping carriers and estimated delivery times will be displayed during checkout
- Additional handling fees may apply for oversized or heavy packages
- Tracking information will be provided via email once your order ships
## Pipe Orders
- All pipe orders are available for pickup by default at our facility
- Store pickup hours: Monday-Friday, 10:00 AM - 4:00 PM
- Please bring your order confirmation and valid ID when picking up your order
- For residential or business delivery:
- Contact our shipping department to request a custom shipping quote
- Pipe orders requiring delivery will be shipped via freight carrier on pallets
- Freight shipping quotes will include:
- Distance to delivery location
- Total weight and dimensions of palletized order
- Special handling requirements
- Liftgate service if required
- Residential or commercial delivery fees
## Shipping Quote Requests
To request a shipping quote for pipe orders:
1. Support the request through the website
2. Include delivery address and preferred delivery timeframe
3. Specify any special delivery requirements
4. Our shipping department will respond within 1-2 business days with a detailed quote
Additional Information
- All shipping quotes are valid for 7 days
- We reserve the right to modify shipping rates and methods based on current carrier rates
- For Shipping Pick Ups outside normal business hours please email support@frenchdrainman.ca
- Claims for damaged or missing items must be reported within 48 hours of delivery
Contact Information:
For questions about shipping or to request a quote:
- Email: support@frenchdrainman.ca
- Phone: 365 292 0022
- Business Hours: Monday-Friday, 10:00 AM - 4:00 PM EST